Troubleshooting
Fixes for the messages people see most often.
“Reconnect this account”
The platform no longer accepts EntryAd's access — it expired, was revoked, or a permission was removed. Open Connections and connect the account again.
“Too many AI requests were started recently”
To protect the service, AI work is limited to a few requests every ten minutes. Wait a few minutes and try again.
An AI result was rejected
EntryAd checks generated text against your brand's facts, topics to avoid and each platform's limits, and retries once. If it still fails, nothing is counted; adjust the brief or approved facts and try again.
A page looks out of date
Reload the page. After an update, a tab that was open for a long time may still show the previous version until it reloads.
Still stuck?
Sign in and use Contact support. Include the page you were on and what you expected to happen.